Packlife Policies and Procedures

Applying for any service

In order to apply, please email us for an application form. Once the application is completed, our team will review and determine whether our services are a good fit and whether we have availability. Next Steps will then be determined, this could include but is not limited to the application being declined, application being approved for a waitlist or application approved and next steps being provided. 

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Payment and Pricing

Payment Options

Cash is NOT accepted. 

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E-transfer to support@packlifedogretreat.com is our preferred method of payment.

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Debit and credit card payments are available in person at the Kitchener location. Regular clients can contact us to add their card on file for ease of payment.

***Please be advised that we are currently looking into adding a 2% fee for any payment made via credit card. For more information on why we are looking to implement a fee, please refer to this informational Forbes article.***

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All Packlife products and services are subject to tax.

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Retreat Days

There are two pricing options, refer to our Daycare Services page for up to date pricing.

1. Daily - single day charge. Must be paid the day of service, invoices will be sent in the afternoon.

2. 10 package - buy 9 days, get 1 free. This package must be purchased prior to use and expires 6 months after the date purchased. We track the package, notify you on the last day of the package and will automatically send an invoice for a new package (unless requested otherwise). 

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If payments are not made by the due date on the invoice, reminders will be sent every 48-72 hours thereafter. If payment is not received by a dog's next scheduled day we may decline service until payment is received.

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All Retreat Day packages available at Packlife are non-refundable. This includes but is not limited to early drop off, pack walks and 10 packages.

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Training

All training services must be paid for in advance. In order to reserve your spot for both private and group training, a non-refundable deposit or the full amount must be paid within 5 days of receipt of the initial invoice. If payment is not received within 5 days, the spot will be given to the next person in line.

Below are the deposits for each individual training program;

Single private session - $75

Basic Behavioural Private and Group Training - $200

Advanced Behavioural Private Training - $250

Remaining payment for the service is due the day before training commences.

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Rate Increases

All pricing is subject to change, we intend to have annual rate increases in the fall. Clients will be notified via email in advance.

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Retreat Days

Assessment Days

Before a dog officially joins our pack, they first must have an assessment day. We book the assessment day on the day of the week the dog will be regularly attending. The assessment day allows us to start establishing trust and respect and it is where we lay the groundwork for our behaviour expectations and ensure they’re a good fit with the pack. 

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The assessment day drop off is between 9:30-10:00 once the rest of our pack is established for the day. 

If a dog has not attended a Retreat Day in 6+ months they may require another assessment day.

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Early Drop off and Late Pick up

Early Drop off

Must be booked a minimum of 24 hours in advance. If there are not any early drop offs booked, staff may not be scheduled that early. Please contact us for pricing.

Available Monday through Friday in Puslinch (Guelph) from 7:00am-7:29am and available Monday through Friday in Kitchener from 7:30am-7:59am.

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Late Pick up

Please note that this is not an offered service. Our staff is scheduled until 6:00 pm at both locations. If a client is going to be late, we ask that they call us to advise as soon as possible. Since staff is scheduled to finish work at 6:00 pm, late fees apply starting at 6:01 pm. Fees are $15 per 10 minute period. For example, from 6:01 pm - 6:10 pm it is $15, from 6:11 pm - 6:20 pm it is an additional $15 for a total of $30.

Cancellation Policy

All cancellations and change requests must be made a minimum of 24 hours in advance. Failure to provide 24 hour notice will result in a full day charge or day taken from the dog’s 10 package. In the case of injury or illness to yourself or your dog, emergency situations or a positive COVID test in the household, we will waive the late charge for the day.

Vaccination Requirements

Up to date vaccination records are required prior to starting Retreat Days and both private and group training. Valid titre tests are accepted as well. All records must be kept up to date and titre tests are required annually. Only the core vaccines are required - rabies, canine distemper, canine parvovirus, and infectious canine hepatitis. 

Requirements for Retreat Days

• All dogs must be spayed or neutered at 6 months at age

• All dogs must be social, non reactive and non aggressive

• Up to date vaccination records (see Vaccination Requirements section for more details)

• Dogs should be healthy and must be rescheduled if any of the following are present:

  • Vomiting

  • Diarrhea

  • Coughing or sneezing

  • Yellow or green nasal or eye discharge

  • Skin lesions or hair loss for unknown reasons

  • New or worsening limp

  • Fleas

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Requirements For Training

• Dogs who are not enrolled in training are not permitted to the training session

• A person may only handle one dog at a time during a training session. If two dogs from the same household are enrolled, another handler must be present

• For group classes, there is a maximum of 2 humans per dog enrolled

• Dogs must remain on a short leash and beside you at all times

• Owners will be provided with a slip lead in their first training session, all dogs must be on their slip lead for all future training sessions

• For group classes - be respectful of other clients and their dog's personal space as other dogs could be working on things like reactivity, fearfulness, or anxiety to name a few

• If a dog is ill, the client is responsible to inform us in order to prevent contagions being carried home with the trainer

• All behavioural concerns must be disclosed in the training application prior to starting training. It is top priority to ensure the trainer is fully educated on a dogs needs and to ensure the service is a good fit for the dog

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Release for all Services

In submitting any application and/or payment, clients consent to the following:

• For their dog to take part in any training activities determined safe and beneficial by a Pack Leader or trainer

• Play with other dogs determined safe and beneficial by a Pack Leader or trainer

• If the clients dog becomes ill or injured and we’re unable to reach them or their emergency contact, Packlife Dog Retreat is designated to make decisions on veterinary care at the clients expense

• Release of any photos and videos taken during any service to the ownership of Packlife Dog Retreat for promotional or educational purposes

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COVID Protocols

Although our facilities are now mask free the majority of the time, we may request that individuals or training groups wear masks while in one of our facilities for extended periods of time. We also ask that those who are not feeling well stay home whenever possible and/or wear a mask when entering our facilities. Please note that our staff will do the same.

***Updated on 12/29/22***